Frequently Asked Questions

A: The doctors at the North Shore Healthcare Associates Clinic located at 196 Ridgecrest Circle are accepting new patients.

A: That's a good question! Walk-ins are welcome at the North Shore Convenient Care Clinic located at 563 Mountain City Road.

A: We're glad you asked that! Man, you've got some good questions. If you just click right here then you will find the answers you seek!

A: We treat all ages! We have a very active family practice developing at the North Shore Healthcare Associates Clinic located at 196 Ridgecrest Circle. Dr. Pratt's patients range from newborn to geriatric.

A: At the Convenient Care and Family Practice, we offer prompt pay discounts depending on the nature of the visit and what additional diagnostics are needed as well as any treatments such as injections, stitches, lavages/irrigations etc.

We usually tell patients that a self pay visit can range anywhere from $46 for a basic nurse visit for an established patient or $77 for a new patient. Payments are due at the time of service. We offer a sliding scale option if you qualify. We do not offer payment plans for charges or on outstanding balances.

A: Most major insurances are accepted including Medicare, Georgia Medicaid only, Wellcare, Amerigroup, Peach state, Peach care, BCBS, United, Aetna, Humana (medicare replacement plan only), Cigna, Tricare.

We file insurance as a courtesy. If your insurance is not in network, our cash prices will still apply at the time of service.

A: At the North Shore Convenient Care Clinic, appointments are not necessary and walk in's are welcome. Scheduled appointments are preferred for the primary care and specialty care physicians. However, we do try to schedule same day appointments with your primary care physician if you are sick and need immediate care.

Rabun County Transit offers FREE transportation to the North Shore Convenenient Care Clinic and Family Practice.

Just Call 706.782.3853*

*You must reserve your ride 48 hours in advance. Rabun County Transit operates on a demand/response basis. Unfortunately, we cannot guarantee services because reservations are on a first come, first serve basis, so call ahead. The transit will accept reservations up to 5 days ahead of your doctor's appointment. The round trip fare for medical care is FREE, compliments of North Shore Healthcare Associates.

A: We are fully compliant with the federal requirements for electronic health record access. We take the HIPAA laws very seriously and strictly adhere to their guidelines. Here is a link to the Health and Human Services, a government site, with the section on patients rights to medical record access.


Joint Notice of Privacy Practices


We are required by law to maintain the privacy of your Protected Health Information (PHI). This Notice describes how North Shore Healthcare Associates, Inc. and its Affiliated Entities1 will treat your PHI and how we may use and disclose your PHI to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. North Shore Healthcare Associates and its Affiliated Entities provide clinically integrated services in Clayton, Georgia and consist of an organized health care arrangement (OCHA). North Shore Healthcare Associates, Inc. and its Affiliated Entities may share your health information for treatment, payment and health operations as described in this Notice. This Notice applies to all services provided at North Shore Healthcare Associates facilities in Clayton, Georgia. This Notice also describes your rights to access and control your protected health information. PHI is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

Uses and Disclosures of Protected Health Information: Your PHI may be used and disclosed by the physician, our office staff and others outside of our offices that are involved in your care and treatment for the purpose of providing health care services to you, to pay your health care bills, to support the operation of the business, and any other use required by law.

Treatment: We will use and disclose your PHI to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your PHI may be provided to a physician to whom you have been referred or are receiving treatment from to ensure that the physician has the necessary information to diagnose or treat you.

Payment: Your PHI will be used to obtain payment for your health care services. For example, we may provide PHI to your insurance company to obtain authorization and payment for services rendered. We may contact the Guarantor for your visit in order to obtain payment.

Healthcare Operations: We may use or disclose your PHI in order to support our business activities. These activities include, but are not limited to business associates, quality assessment activities, internal investigations, performance reviews, and training employees. In addition, we will use a sign-in sheet at the registration desk where you will be asked to provide your name and insurance company. We may also call you by name in the waiting room when the physician is ready to see you. We may use or disclose your PHI to contact you to remind you of an appointment, to notify you of test results, to inform you of health-related services that may be of interest to you, and to check on your treatment, progress, and satisfaction with our services.

We may use or disclose your PHI in the following situations without your authorization: As required by Law, for Public Health issues, Communicable Diseases, Health Oversight, Abuse or Neglect, Food and Drug Administration requirements, Legal proceedings, Law Enforcement, Coroners, Funeral Directors, Organ Donation, Research, Criminal Activity, Military Activity, to avert a serious and imminent threat to a person or the public, National Security, Worker’s Compensation, Inmates, and other Required Uses and Disclosures. Under the law, we must make disclosures to you and when required by the Secretary of the Department of Health and Human Services.

Other permitted and required uses and disclosures, such as for marketing or sale of your PHI to third parties, will be made only with your authorization. Once given, you may withdraw authorization at any time in writing.

You have the right to inspect and copy your protected health information. Under federal law, you may not inspect or copy psychotherapy notes, information compiled in anticipation of, or use in, a legal proceeding, and PHI that is otherwise prohibited.

You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your PHI for the purposes of treatment, payment or health care operations. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. If you have paid for your services in full and ask us not to disclose your visit to your insurance company, we will honor that request. We are not required to agree to any other restriction that you may request and if we believe it is in your best interest to permit use and disclosure of your PHI, it will not be restricted. You then have the right to use another health care professional.

You have the right to receive confidential communications from us by alternative means, or at an alternative location by notifying us in writing.

You have the right to obtain a paper copy of this notice from us, upon request to the Clinic Manager or our Privacy Officer.

You may have the right to ask us to amend your protected health information. If we deny your written request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal.

You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. Your request must be in writing. We are required by law to notify you if your unsecured PHI is breached.

You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. You may file a complaint with us by contacting our Privacy Officer at (205) 403-8902. We will not retaliate against you for filing a complaint.

North Shore Healthcare Associates reserves the right to change the terms of this notice. Any change will apply to all PHI that we maintain. We post our current policy at each location and on our website. All written requests must be delivered to the Clinic Manager or mailed to HIPAA Privacy Officer, North Shore Healthcare Associates, 2147 Riverchase Office Rd., Hoover, AL 35244.


1 North Shore Healthcare Associates Clayton, GA; North Shore Convenient Care Clayton, GA; and North Shore Family Practice Clayton, GA. This is Joint Notice of Privacy Practices between North Shore Healthcare Associates, Inc. and the above named entities.

Effective date: July 1, 2015

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Scenic photography courtesy of Kevin Croom

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